Customize your order with our custom-made cameo order form. Cameo portraits on shell, coral, turquoise, lava stone, marble carved from your photographs.

 
 
 

Cameo Frequent Asked Question

Are cameos carved or molded? How can I recognize a carved cameo from a molded cameo?
Can cameos be square or circular in shape?
Do you have discounts for large quantities orders?
May I order just one cameo?
Is it possible to order a cameo with my face?
May I order a cameo I didn't find in your web site?
What are methods of payment?
What happens if I'm not satisfied with your products?
Can I withdraw from the purchase contract and return the goods?
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Question Form 

Are cameos carved or molded? How can I recognize a carved cameo from a molded cameo?

All our cameos are hand-carved, not molded. Even if you order us 100 cameos all the same, they will be slightly different from each other.

Molded cameos are usually made of glass. They usually consist of either one or two colors. Often the colors are swirled together. Glass cameos are usually quite shiny. Molded cameos are also molded from plastic. The Wedgwood style cameos were made from plastic. Plastic makes a terrific imitation shell cameo.

Older cameos were often made with celluloid using two colors. Occasionally, but not very often, natural materials are molded. One way to tell if a cameo is molded is to look for a roundness in the detail and a lack of sharp and precise lines. To identify glass cameos look for the presence of mold marks and ridges or dimples on the back.

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Can cameos be square or circular in shape?

Usually cameos are oval shape, but we can make them any shape and size, according to customers' request.

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Do you have discounts for large quantities orders?

For information on samples, pricelist, price quotes, discounts,  please click on wholesale and submit us our Inquiry Form or email us with our web catalog item  # or  name of the item(s) of interest,  quantities required, company name and your shipping address at: info@cascosrl.it

 

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May I order just one cameo?
Of course. Please submit us our Inquiry Form or email us with our web catalog item #, name or description of the item of interest,  and your shipping address at: info@cascosrl.it We will contact you as soon as possible to discuss about details and price.

 

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Is it possible to order a cameo with my face?
If you want something you don't see in our  on-line catalog, simply email us and ask directly what you are looking for or send a .jpg image of what you want and fill our custom-made cameo mail form at Customize Order. You may send as many requests as you like. We can make cameo portrait carvings from your photographs too. After commission agreement accepted by you, 25% deposit of the total price will be required to start carving. Please see methods of payment below. Upon completion of your order, you will receive .jpg images of it for your approval. If you are satisfied with its quality, the payment in full has to be made before shipping.

Personalized Inscriptions Available for all cameos!

 

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May I order a cameo I didn't find in your web site?
Please send us an inquiry through our Inquiry Form. We will write back to you and send you via email pictures of cameos that match your request criteria. If you decline an offered cameo, or we don't hear back from you within 3 days of notification, we'll make the cameo available to others on a first come, first served basis.

 

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What are methods of payment?
Payment is due with the order. If you are not prepared to purchase a specimen immediately, let us know and we'll hold it for up to 14 days. If we haven't heard from you by then, we will assume that you are no longer interested and put it back on sale. We accept Bank Transfers, PayPal, Cashiers checks, Credit Cards (through PayPal only), Money orders, Personal checks (to be cleared before shipping)

 

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What happens if I'm not satisfied with your products?

 

Damaged or faulty goods

If the goods you receive have been damaged in transit or are faulty, please contact us by telephone, fax or email immediately on the day of receipt. If the package is damaged on arrival, you may be asked to return the goods with its original packaging.

Other returns

All other returns must reach us within 10 working days from the day you receive your order. These returns are at the sender's expense.

 

Return of goods / replacement / refunds

Please pack any returns with care ensuring the parcel is secure. Send the goods back to us by Registered Air Mail. Please mark the parcel for the attention of our Mail Order Department and indicate that it is returned goods. Returns will be examined on receipt: if the fault lies with us we will replace the item or refund the cost, including postage, whichever you prefer.

We cannot accept returns or provide refunds or replacements for any items that are specifically made to order e.g. custom-made cameos, Cameo Settings - unless there is a manufacturing fault.

Goods are not sent on approval: all orders accepted are taken as confirmed.

Refunds will be made by the original method of payment.

Any dispute regarding a purchase made from this site will be governed under Italian law.

This does not affect your statutory rights. 

 

 

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Can I withdraw from the purchase contract and return the goods?

You can withdraw from the purchase contract and return the goods.

Right of Withdrawal is as follows:

Our Customer can exercise the right of withdrawal pursuant to Art. 5 of Legislative Decree N° 185/99 of Italian law

  • The Customer can withdraw from the purchase contract and return the goods purchased within a time limit of 10 working days; such days starts upon Customer’s receipt of the goods.
     

  • The right of withdrawal is exercised by sending written notice , within the time limit , to CASCO srl  by  e-mail. We will notify the Customer within 48 hours thereafter.
     

  • The cameo/coral must be returned in perfect condition within 15 days from the date of the notice of withdrawal. It must also contain all  material, including the original packaging. (Invoice, labels ...)
     

  • The return of goods is understood to be at the care and expense of the Customer who decides to withdraw from the contract.
     

  • CASCO srl shall have a 30 day time limit from the date of receipt of the returned products for crediting to the Customer the sum it had paid, less  shipping costs.

 

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 If you have problems is sending us our inquiry  form you can use one of the following methods
Tel:  081 881 3985      International: +39 081 881 3985
Fax  081 881 2252      International: +39 081 881 2252
Mail to: Casco srl - P.O. Box 85 - Torre del Greco 80059 ITALY
E-mail to: info@cascosrl.it

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